Skip to content
Mars

Mars

www.mars.com
What is your customer experience with Mars?

Mars Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.8 star rating from 16 reviews. 29% would likely recommend. Overall sentiment is dissatisfied with frequent customer complaints about orders, billing, refunds and subscriptions.

Key Takeaways for Future Customers

  • Expect difficulty reaching customer service and delays resolving issues.
  • Watch for unauthorized membership or auto-ship charges and insist on refunds.
  • Product availability varies; some customers praise candy quality despite issues.

Negative Feedback / Risk Areas

  • Recurring complaints about billing errors, unauthorized charges and refund delays.
  • Problems canceling subscriptions and membership enrollment without consent.
  • Poor order tracking, late deliveries, damaged or contaminated products and unresponsive support.

Positive Feedback

Many reviewers like the candy products and some note good treats and flavors.

View full overview ›

Media from reviews

Mars - Bad gum
Mars - Plastic debris chunk in m&m peanut/broke toothMars - Too many times you have ignored all my emailsMars - Too many times you have ignored all my emails - Image 2Mars - Too many times you have ignored all my emails - Image 3Mars - Too many times you have ignored all my emails - Image 4Mars - Too many times you have ignored all my emails - Image 5
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
health cancel beagle prefers food toy matter mini mac window screen computers
Filter review
Sort by
Mikhayla Ebc
map-marker Newark, New Jersey

I CANCELED MY SUBSCRIPTION BUT STILL GETTING CHARGED FOR JULY.

THIS PHONE NUMBER SENT ME TO MARS CHOCOLATE, BUT IT'S SUPPOSE TO SEND ME TO MARSMAN TESTOSTERONE SUPPLEMENTS CUSTOMER SERVICE

User's recommendation: KNOW WHAT YOUR CALLING & MAKE SURE THE NUMBER YOU CALL IS THE CORRECT COMPANY OF WHICH YOUR LOOKING FOR! I WAS MISS GUIDED TO THE WRONG BUSINESS INDEED. I WAS LOOKING FOR MARSMAN TESTOSTERONE SUPPLEMENTS NUMBER.

View full review
Julio P Bxh
map-marker Las Vegas, Nevada

Cancel recurring charges

I only made a one-time purchase, and you enrolled me in a recurring supply. I do not want it; please cancel.

Loss:
$70
Cons:
  • I did not see anything of the things you stated on you advertising

Preferred solution: Full refund

View full review
Anonymous
map-marker Indian Trail, North Carolina

To cancel my orders. I don't know know if it's canceled or not. Was told 2 or 3 times. Would get a call from them. No one has called yet.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Not good. Why did I not get a call back.

I was told io would get a. All in 24 hours didn't happen at all

View full review
KENNETH R Jwy
map-marker Jacksonville, Florida

Cancel subscrition, health situation dose not permit the use.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Dr. recommended not to take because of medical reasons.

Loss:
$137

Preferred solution: Full refund

View full review
Anonymous
map-marker Moorestown Township, New Jersey

Beagle prefers cheez it

AI Highlights
  • - 11.8-year-old beagle prefers Cheez-It to his treats.
  • - He left his favorite food toy to get a Cheez-It.

my 11.8 y.o. beagle prefers cheez-it to his treats !

he left his favorite food toy to come get a Cheez-It.

this is a dog who would never leave me alone until he got his food toy ! I just thought this would be a hysterical commercial, not that you need them

User's recommendation: absolutely

View full review
Earthlynn O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aurora, Nebraska

Bag was expired, then they sent expired mfg coupon and promised to send me Amazon since I'm disabled with no CA an can't Carey a large bag of pet food. No gift card offer so I can order online making

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - On hold long; promised 22 lb salmon, wants two 16 lb bags.
  • - Coupon says up to $62 and up to 40 lbs; customer will file complaints.
Mars - Bag was expired, then they sent expired mfg coupon and promised to send me Amazon...
Mars - Bag was expired, then they sent expired mfg coupon and promised to send... - Image 2
Updated by user Mar 04, 2025

Ignored me

Updated by user Feb 17, 2025

Lorena and Ingrid both ignoring me and have 2 different case numbers and she sent an almost expired mfg coupon and now I have to rush and Lorena promised they would buy it from AMAZON AND SHIP DIRECTLY TO ME!!!NOW IMGRIT SATING SHE WILL SEND A NEW COUPON LIKE MY TIME IS TO BE WASTED AND ACCUSING ME OF FRAUD ASKING FOR A VOIDED COUPON BECAUSE SHE MESSED UP! FIRE THEM!! MARS SELLS FOOD THAT MAKES PETS SICK SO THE VETS STAY IN BUSINESS AND THEY DIE YEARS EARLIER DUE TO LOW QUALITY KIBBLE!

Original review Feb 17, 2025

What did you put me on hold for so long today? You kept saying check you would check and kept saying you had the SALMON IN 22LB POUND BAGS!

ALL THAT TIME I SPENT WITH YOU TODAY, JUST TO BE DONE AND YOU EMAIL ME AS I REQUESTED TELLING ME YOU DONT HAVE WHAT YOU PROMISED? I WANT TWO 16LB POUND BAGS OF THE SALMON SINCE YOU MADE THE ERROR AND I ALREADY EMAILED CORPORATE COMPLAINING ABOUT THIS FIASCO!!! I WILL FILE FORMAL COMPLAINTS WITH FTC AND FCC AND Consumer AFFAIRS AND PISSED CONSUMER ABOUT THIS! THE Coupon SENT TO ME SAYS VALUE UP TO $62.00!!!

UP TO 40 LBS! STOP TEYING TO SHORTCHANGE ME IM TIRED OF GREEDY CORPORATIONS ENTITIES TAKING ADVANTAGE OF HARD WORKING DISABLED PET PARENTS!!! ESCALATION TO YOUR SUPERVISOR IMMEDIATELY I WANT 2 16 LB BAGS OF THE SALMON SINCE YOU TOLD ME SOMETHING ELSE AND PUT ME ON HOLD FOR NOTHING!!! YOU HAD AMPLE TIME TO CHECK MY ADDRESS WHILE I WAS ON HOLD FOR SO LONG THIS MORNING WHAT WERE YOU CHECKING?

YOU LIED ABOUT THAT, NOW ESCALATION IS DEMANDED I WONT WASTE ANY MORE TIME ARGUING WITH YOU I DONT CARE WHAT SIZE THE ORIGINAL BAG IS YOU ARE BACKING OUT OF YOUR WORD AND THE COUPON SAYS UP TO 40 LBS AND $62!!!

YOU WILL MAKE IT ENOUGH OR ELSE!!! WASTED MY WHOLE MORNING WITH YOU AND CHEWY FOR NOTHING!!!

I WANT TWO BAGS OF 16 OZ SENT TO ME LIKE I TOLD HER YESTERDAY. STOP WASRING MY TIME AND KEEP YOUR WORD. ASK LORENA.

IM TAGGING ALL CONSUMER COMPLAINT AGENCIES AND WILL FILE COMPLAINT ONARS VIA PISSED CONSUMER AND DO AN INTERVIEW FOR SOCIAL MEDIA. WHATS RHE POINT OF CALLING YESTERDAY IF YOURE NOT GOING TO KEEP YOUR WORD?

----- Forwarded message -----

From: MARS PETCARE USA

Date: Sun, Feb 16, 2025, 12:14 PM

Subject: Hi from Lorena at IAMS

To: earthlynn1@***.com

Show quoted text their food is bad and poo customer service they have 2 different case numbers and lady lied to me yesterday and said she'd ship food from Amazon since I'm disabled. Now some fool named Ingrid is telling me she will send another outdated coupon I can't use online.

They are wasting my time!!! I'm disabled and this is making my anxiety and blood pressure rise and I started breaking out in hives aftwr speaking to Lorena yesterday she put me on hold for an hour and then lied!!!

Loss:
$10000
Pros:
  • Cat likes taste
Cons:
  • Food is dangerous
  • Expired food
  • Own the veterinarians

User's recommendation: Boycott mars they own the vets and the industry is corrupt feeding dry pet food with carcinogens that kill dogs and cats! It's a fact!

View full review
Terri T Fpg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tainted product

You connected me to a hospital and I was hijacked by Just Ask. You don't want to hear consumer complaints. I will take it to social media and my local health department.

Preferred solution: Some attention TO THE MATTER. If you have to ask these questions you don’t care plain and simple.

User's recommendation: Don’t waste your time.

View full review
Earthlynn O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Too many times you have ignored all my emails

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Eight+ case numbers; customer says ignored.
  • - Wants email-only updates to document issues and for Chewy to ship $64 Iams salmon dry cat food.
Updated by user Mar 04, 2025

The rep I spoke to last week said there are at least 8 DIFFERENT CASE NUMBERS AND NO RESOLUTION NO CALLS NO RETURN EMAILS FOR TWO MONTHS AND PAST TWO WEEKS

Original review Mar 04, 2025

They have over eight case numbers for me. I called last week and am being ignored, and they need to call Chewy who has my order, but I'm still waiting on an expired coupon from Mars in the snail mail.

This is unacceptable and as a disabled woman on a fixed income these corporate scammers don't care! They sell expired and defective food that can harm and kill pets. So, of course, they don't care about me! Call Chewy with a code so they can send my $64.00 worth of Iams salmon dry cat food, or else!

I'm calling the news. I want emails only in writing so I can document how many times Mars/Iams has blown me off since last year!

Loss:
$200

Preferred solution: Full refund

View full review
Luther P Nbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Accidentally bought one of their company computers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Mac mini (2018) is locked by a Remote Management screen.
  • - Screen states This MAC is owned by MARS INCORPORATED and issue started after an update.

Did not answer, Urgent matter, Cannot access my 2018 Apple MAC mini until this problem is fully resolved. I have a window that cannot be removed, covering my whole screen stating "Remote Management" at top, With small letters below it stating "This MAC is owned by: MARS INCORPORATED" written below it.

I can't do anything on my computer until it's resolved.

The only relation I have to MARS is I eat M&Ms. I bought this computer off of eBay months ago and only experienced this problem after update.

User's recommendation: Have a problem when they are open

View full review
Sean S Fhg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marl, North Rhine-Westphalia

Plastic debris chunk in m&m peanut/broke tooth

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - I bought the biggest bag they make.
  • - I looked at every M&M before eating to collect deformed ones.
  • - A large chunk of hard plastic broke my tooth.
Mars - Plastic debris chunk in m&m peanut/broke tooth

I bought the biggest bag they made. This morning, I was eating them, and I looked at every M&M before I put it in my mouth because I separate the deformed ones since I collect them. There was a large chunk of hard plastic that broke my tooth completely in half, and here is the picture of the chunk of plastic.

Loss:
$300
Pros:
  • I love them

Preferred solution: Apology

View full review
Cheryl K Hdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad gum

Mars - Bad gum

I just bought a 8.8 oz. Bag of eclipse spearment gum.

I has a gritty texture like sand. The bag is $8+ in cost.

Bought at Walmart in Grandville, Michigan. The sell by date is 11/2025

View full review
Brain Kwd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Isisford, Queensland

Customer service issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Found dead ants embedded in the caramel of a Mars Bar, about 50.
  • - The offer of a voucher felt insulting after being sick in bed for two days.
Mars - Customer service issue
Mars - Customer service issue - Image 2

I had been eating a mars bar, before I noticed dead ants imbedded inside the Carmel, not just 1 or two more like 50. Absolutely disgusting. I was insulted when mars offered me a measly voucher after I had been sick in bed for almost two days.

Loss:
$250
Pros:
  • Quite tasty
Cons:
  • Might find ants

Preferred solution: I would like to get compensation for my pain and suffering.

View full review
jodi n Yex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

S L O W

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Ordered one item and keeps receiving updates that it's getting ready to ship.
  • - The promised 10 days has become 30.

I ordered ONE item from this company and I keep getting email updates about my item and that they are working on it. I received an update saying my item is getting ready to be shipped.

What was supposed to be 10 days is now going on 30! Do NOT waste your money shopping on this website.

Loss:
$20
Pros:
  • Looks attractive
Cons:
  • Terrible communication
  • Poor customer service
  • Slow delivery

User's recommendation: Do NOT waste your money

View full review
Anonymous
map-marker San Jose, California

Late order

My order is 5 days late and no tracking information, this company has bad business, I'm waiting for a refund on my order, I still haven't heard from a sales rep or a manager at customer service

User's recommendation: Don't buy from this company

View full review
Jadelyn Dsp

Billed twice $49 on 12/2 and 12/31 without approval

Was debited twice on 12/2 $49 authorized then unauthorized charge for $49 on 12/31. Please refund unauthorized charge $49.

View full review
Anonymous
map-marker Nipomo, California

Unable to find your Dove vanilla ice cream bars is covered in dark chocolate anywhere

AI Highlights
  • - I had a coupon for a free Dove ice cream bars box, but none are sold locally.
  • - No one in the county carries Dove; Snickers and M&M are available.

I had a coupon for a free box of Dove ice cream bars, because of some damaged Dove bars that I purchased

There is nowhere in this county, San Luis Obispo County, that carries your products! They dont carry the Dove ice cream bars They do carry the Snickers and M&M bars Which I dont want!

But I was forced to buy the chocolate M&M sandwich bars as my coupon expires December 31 Ive been holding onto this coupon for a long time hoping that someone would carry your three pack of vanilla ice cream bars covered in dark chocolate. No such luck anywhere! What happened to this product?? Are you not producing it anymore???

No one in this entire county carries your product! Im very disappointed!

User's recommendation: Good luck

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article