Mars
Mars Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 16 reviews. 29% would likely recommend. Overall sentiment is dissatisfied with frequent customer complaints about orders, billing, refunds and subscriptions.
Key Takeaways for Future Customers
- Expect difficulty reaching customer service and delays resolving issues.
- Watch for unauthorized membership or auto-ship charges and insist on refunds.
- Product availability varies; some customers praise candy quality despite issues.
Negative Feedback / Risk Areas
- Recurring complaints about billing errors, unauthorized charges and refund delays.
- Problems canceling subscriptions and membership enrollment without consent.
- Poor order tracking, late deliveries, damaged or contaminated products and unresponsive support.
Positive Feedback
Many reviewers like the candy products and some note good treats and flavors.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 16 reviews. 29% would likely recommend. Overall sentiment is dissatisfied with frequent customer complaints about orders, billing, refunds and subscriptions.
Key Takeaways for Future Customers
- Expect difficulty reaching customer service and delays resolving issues.
- Watch for unauthorized membership or auto-ship charges and insist on refunds.
- Product availability varies; some customers praise candy quality despite issues.
Negative Feedback / Risk Areas
- Recurring complaints about billing errors, unauthorized charges and refund delays.
- Problems canceling subscriptions and membership enrollment without consent.
- Poor order tracking, late deliveries, damaged or contaminated products and unresponsive support.
Positive Feedback
Many reviewers like the candy products and some note good treats and flavors.
Media from reviews





I CANCELED MY SUBSCRIPTION BUT STILL GETTING CHARGED FOR JULY.
THIS PHONE NUMBER SENT ME TO MARS CHOCOLATE, BUT IT'S SUPPOSE TO SEND ME TO MARSMAN TESTOSTERONE SUPPLEMENTS CUSTOMER SERVICE
User's recommendation: KNOW WHAT YOUR CALLING & MAKE SURE THE NUMBER YOU CALL IS THE CORRECT COMPANY OF WHICH YOUR LOOKING FOR! I WAS MISS GUIDED TO THE WRONG BUSINESS INDEED. I WAS LOOKING FOR MARSMAN TESTOSTERONE SUPPLEMENTS NUMBER.
Cancel recurring charges
I only made a one-time purchase, and you enrolled me in a recurring supply. I do not want it; please cancel.
- I did not see anything of the things you stated on you advertising
Preferred solution: Full refund
To cancel my orders. I don't know know if it's canceled or not. Was told 2 or 3 times. Would get a call from them. No one has called yet.
Not good. Why did I not get a call back.
I was told io would get a. All in 24 hours didn't happen at all
Cancel subscrition, health situation dose not permit the use.
Dr. recommended not to take because of medical reasons.
Preferred solution: Full refund
Beagle prefers cheez it
- - 11.8-year-old beagle prefers Cheez-It to his treats.
- - He left his favorite food toy to get a Cheez-It.
my 11.8 y.o. beagle prefers cheez-it to his treats !
he left his favorite food toy to come get a Cheez-It.
this is a dog who would never leave me alone until he got his food toy ! I just thought this would be a hysterical commercial, not that you need them
User's recommendation: absolutely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bag was expired, then they sent expired mfg coupon and promised to send me Amazon since I'm disabled with no CA an can't Carey a large bag of pet food. No gift card offer so I can order online making
- - On hold long; promised 22 lb salmon, wants two 16 lb bags.
- - Coupon says up to $62 and up to 40 lbs; customer will file complaints.
Ignored me
Lorena and Ingrid both ignoring me and have 2 different case numbers and she sent an almost expired mfg coupon and now I have to rush and Lorena promised they would buy it from AMAZON AND SHIP DIRECTLY TO ME!!!NOW IMGRIT SATING SHE WILL SEND A NEW COUPON LIKE MY TIME IS TO BE WASTED AND ACCUSING ME OF FRAUD ASKING FOR A VOIDED COUPON BECAUSE SHE MESSED UP! FIRE THEM!! MARS SELLS FOOD THAT MAKES PETS SICK SO THE VETS STAY IN BUSINESS AND THEY DIE YEARS EARLIER DUE TO LOW QUALITY KIBBLE!
What did you put me on hold for so long today? You kept saying check you would check and kept saying you had the SALMON IN 22LB POUND BAGS!
ALL THAT TIME I SPENT WITH YOU TODAY, JUST TO BE DONE AND YOU EMAIL ME AS I REQUESTED TELLING ME YOU DONT HAVE WHAT YOU PROMISED? I WANT TWO 16LB POUND BAGS OF THE SALMON SINCE YOU MADE THE ERROR AND I ALREADY EMAILED CORPORATE COMPLAINING ABOUT THIS FIASCO!!! I WILL FILE FORMAL COMPLAINTS WITH FTC AND FCC AND Consumer AFFAIRS AND PISSED CONSUMER ABOUT THIS! THE Coupon SENT TO ME SAYS VALUE UP TO $62.00!!!
UP TO 40 LBS! STOP TEYING TO SHORTCHANGE ME IM TIRED OF GREEDY CORPORATIONS ENTITIES TAKING ADVANTAGE OF HARD WORKING DISABLED PET PARENTS!!! ESCALATION TO YOUR SUPERVISOR IMMEDIATELY I WANT 2 16 LB BAGS OF THE SALMON SINCE YOU TOLD ME SOMETHING ELSE AND PUT ME ON HOLD FOR NOTHING!!! YOU HAD AMPLE TIME TO CHECK MY ADDRESS WHILE I WAS ON HOLD FOR SO LONG THIS MORNING WHAT WERE YOU CHECKING?
YOU LIED ABOUT THAT, NOW ESCALATION IS DEMANDED I WONT WASTE ANY MORE TIME ARGUING WITH YOU I DONT CARE WHAT SIZE THE ORIGINAL BAG IS YOU ARE BACKING OUT OF YOUR WORD AND THE COUPON SAYS UP TO 40 LBS AND $62!!!
YOU WILL MAKE IT ENOUGH OR ELSE!!! WASTED MY WHOLE MORNING WITH YOU AND CHEWY FOR NOTHING!!!
I WANT TWO BAGS OF 16 OZ SENT TO ME LIKE I TOLD HER YESTERDAY. STOP WASRING MY TIME AND KEEP YOUR WORD. ASK LORENA.
IM TAGGING ALL CONSUMER COMPLAINT AGENCIES AND WILL FILE COMPLAINT ONARS VIA PISSED CONSUMER AND DO AN INTERVIEW FOR SOCIAL MEDIA. WHATS RHE POINT OF CALLING YESTERDAY IF YOURE NOT GOING TO KEEP YOUR WORD?
----- Forwarded message -----
From: MARS PETCARE USA
Date: Sun, Feb 16, 2025, 12:14 PM
Subject: Hi from Lorena at IAMS
To: earthlynn1@***.com
Show quoted text their food is bad and poo customer service they have 2 different case numbers and lady lied to me yesterday and said she'd ship food from Amazon since I'm disabled. Now some fool named Ingrid is telling me she will send another outdated coupon I can't use online.
They are wasting my time!!! I'm disabled and this is making my anxiety and blood pressure rise and I started breaking out in hives aftwr speaking to Lorena yesterday she put me on hold for an hour and then lied!!!
- Cat likes taste
- Food is dangerous
- Expired food
- Own the veterinarians
User's recommendation: Boycott mars they own the vets and the industry is corrupt feeding dry pet food with carcinogens that kill dogs and cats! It's a fact!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTainted product
You connected me to a hospital and I was hijacked by Just Ask. You don't want to hear consumer complaints. I will take it to social media and my local health department.
Preferred solution: Some attention TO THE MATTER. If you have to ask these questions you don’t care plain and simple.
User's recommendation: Don’t waste your time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToo many times you have ignored all my emails
- - Eight+ case numbers; customer says ignored.
- - Wants email-only updates to document issues and for Chewy to ship $64 Iams salmon dry cat food.
The rep I spoke to last week said there are at least 8 DIFFERENT CASE NUMBERS AND NO RESOLUTION NO CALLS NO RETURN EMAILS FOR TWO MONTHS AND PAST TWO WEEKS
They have over eight case numbers for me. I called last week and am being ignored, and they need to call Chewy who has my order, but I'm still waiting on an expired coupon from Mars in the snail mail.
This is unacceptable and as a disabled woman on a fixed income these corporate scammers don't care! They sell expired and defective food that can harm and kill pets. So, of course, they don't care about me! Call Chewy with a code so they can send my $64.00 worth of Iams salmon dry cat food, or else!
I'm calling the news. I want emails only in writing so I can document how many times Mars/Iams has blown me off since last year!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccidentally bought one of their company computers
- - Mac mini (2018) is locked by a Remote Management screen.
- - Screen states This MAC is owned by MARS INCORPORATED and issue started after an update.
Did not answer, Urgent matter, Cannot access my 2018 Apple MAC mini until this problem is fully resolved. I have a window that cannot be removed, covering my whole screen stating "Remote Management" at top, With small letters below it stating "This MAC is owned by: MARS INCORPORATED" written below it.
I can't do anything on my computer until it's resolved.
The only relation I have to MARS is I eat M&Ms. I bought this computer off of eBay months ago and only experienced this problem after update.
User's recommendation: Have a problem when they are open
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Plastic debris chunk in m&m peanut/broke tooth
- - I bought the biggest bag they make.
- - I looked at every M&M before eating to collect deformed ones.
- - A large chunk of hard plastic broke my tooth.
I bought the biggest bag they made. This morning, I was eating them, and I looked at every M&M before I put it in my mouth because I separate the deformed ones since I collect them. There was a large chunk of hard plastic that broke my tooth completely in half, and here is the picture of the chunk of plastic.
- I love them
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad gum
I just bought a 8.8 oz. Bag of eclipse spearment gum.
I has a gritty texture like sand. The bag is $8+ in cost.
Bought at Walmart in Grandville, Michigan. The sell by date is 11/2025
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Customer service issue
- - Found dead ants embedded in the caramel of a Mars Bar, about 50.
- - The offer of a voucher felt insulting after being sick in bed for two days.
I had been eating a mars bar, before I noticed dead ants imbedded inside the Carmel, not just 1 or two more like 50. Absolutely disgusting. I was insulted when mars offered me a measly voucher after I had been sick in bed for almost two days.
- Quite tasty
- Might find ants
Preferred solution: I would like to get compensation for my pain and suffering.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerS L O W
- - Ordered one item and keeps receiving updates that it's getting ready to ship.
- - The promised 10 days has become 30.
I ordered ONE item from this company and I keep getting email updates about my item and that they are working on it. I received an update saying my item is getting ready to be shipped.
What was supposed to be 10 days is now going on 30! Do NOT waste your money shopping on this website.
- Looks attractive
- Terrible communication
- Poor customer service
- Slow delivery
User's recommendation: Do NOT waste your money
Late order
My order is 5 days late and no tracking information, this company has bad business, I'm waiting for a refund on my order, I still haven't heard from a sales rep or a manager at customer service
User's recommendation: Don't buy from this company
Billed twice $49 on 12/2 and 12/31 without approval
Was debited twice on 12/2 $49 authorized then unauthorized charge for $49 on 12/31. Please refund unauthorized charge $49.
Unable to find your Dove vanilla ice cream bars is covered in dark chocolate anywhere
- - I had a coupon for a free Dove ice cream bars box, but none are sold locally.
- - No one in the county carries Dove; Snickers and M&M are available.
I had a coupon for a free box of Dove ice cream bars, because of some damaged Dove bars that I purchased
There is nowhere in this county, San Luis Obispo County, that carries your products! They dont carry the Dove ice cream bars They do carry the Snickers and M&M bars Which I dont want!
But I was forced to buy the chocolate M&M sandwich bars as my coupon expires December 31 Ive been holding onto this coupon for a long time hoping that someone would carry your three pack of vanilla ice cream bars covered in dark chocolate. No such luck anywhere! What happened to this product?? Are you not producing it anymore???
No one in this entire county carries your product! Im very disappointed!
User's recommendation: Good luck
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